Shipping policy

At Auscentic, we ship our scented wax products with care to ensure they arrive in perfect condition.

Processing time Orders are processed within 1–3 business days after payment confirmation.

Shipping within the Netherlands We offer standard shipping throughout the Netherlands. Delivery typically takes 1–3 business days after dispatch.

International shipping We ship to countries within the EU and beyond. Delivery times vary by destination, typically 3–7 business days within the EU.

Shipping costs Shipping costs are calculated at checkout based on your location and order size.

Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information.

Damaged or lost shipments If your order arrives damaged or is lost in transit, please contact us at auscenticofficial@gmail.com within 14 days of the expected delivery date.